Last updated: October 20, 2026
Partnership requests from this website: we store your business name, category, city, contact phone and offer idea to review your request and contact you. The administration team can view these details and receives an email notification. Your business is not published automatically. Contact support@akhoo.app to request a correction or deletion of your application.
At AKHOO, we respect our users' privacy and are committed to protecting the personal information collected or processed through the app.
This policy explains the types of information we may collect, how we use it, when it may be shared, and what options are available to you to control your data.
By using the AKHOO app or creating an account, you acknowledge that you have read this privacy policy.
1. Information We May Collect
AKHOO may collect the information needed to operate the app's services, depending on how you use it.
Account Information
May include:
- Your name.
- Your phone number.
- A profile photo, if you choose to add one.
- An internal account identifier.
- Information necessary for authentication and account security.
Location Information
AKHOO may use your approximate or precise location when this information is necessary to operate one of the app's features, such as:
- Creating a help request.
- Showing nearby help requests.
- Connecting the person requesting help with the user who accepted the mission.
- Tracking an active mission.
- Showing car-related services and businesses near you.
We aim not to expose your precise location to users who are not authorized to see it.
Help Request Data
May include:
- The type of problem.
- The request description.
- The request location.
- The time the request was created.
- The status of the request or mission.
- The time of arrival, completion, or cancellation.
- Photos you choose to upload.
- Information related to the users involved in the mission.
Points and Rewards
We may retain information related to the points system, such as:
- Your points balance.
- How points were earned.
- Transaction history.
- Rewards or offers that have been redeemed.
- Points that were deducted or cancelled.
Technical Information
We may collect technical information necessary to improve security and stability, such as:
- Device type.
- Operating system.
- App version.
- Notification identifier.
- Crash and error data.
- Security information that helps prevent fraud or misuse.
2. How We Use Information
We may use the information we collect to:
- Create and manage your account.
- Operate and provide the help-request service.
- Identify nearby requests or services.
- Carry out and track missions.
- Send notifications related to your account or mission.
- Manage points and rewards.
- Show weekly offers.
- Show car-related businesses and services.
- Prevent fraud and misuse.
- Protect users.
- Improve app performance.
- Provide support and assistance to users.
3. Sharing Information
AKHOO does not sell users' personal information.
Limited information may be shared when necessary to operate the service.
For example, after a help mission is accepted, both parties to the mission may receive the information necessary to carry out the help, such as the name or the location needed to reach the mission's location.
AKHOO may use external service providers to operate some parts of the app, such as:
- Databases and hosting.
- Maps and location services.
- Notifications.
- Authentication services.
- Translation services.
- Crash and security monitoring.
These services are used only to the extent necessary to operate the app.
When you tap "Translate" under text written by another user (a review, a request note, or a message), only that text is sent to a translation service to convert it into your language. No text of this kind is sent unless you tap the button. AKHOO's own content (businesses, offers, and announcements) is translated by us in advance.
4. Use of Geographic Location
Location may be necessary for some of AKHOO's functions.
Before a mission is accepted, only an approximate location may be shown.
After the mission is accepted, a more precise location may be provided to the users involved in the mission when necessary to reach the location and provide help.
Once the mission ends or the operational need ends, continued use of live location for the mission's purposes should not be assumed.
You can change location permissions from your phone's settings, but disabling them may cause some AKHOO features to stop working.
5. Photos and Files
The app may allow you to upload photos related to a help request.
We recommend not uploading:
- Photos containing unnecessary personal information.
- Sensitive documents.
- Photos of other people without necessity or appropriate permission.
We aim to restrict access to request photos to authorized persons only.
6. The Points System
Points within AKHOO are part of an internal rewards program.
Points:
- Are not money.
- Are not a digital currency.
- Have no fixed cash value.
- Cannot be withdrawn as cash.
You may earn points for approved activities, such as completing a genuine help mission according to the app's rules.
Points may be used to redeem offers or rewards determined by AKHOO from time to time.
7. Data Retention
We retain information only for as long as necessary:
- To operate the service.
- To protect users.
- To prevent fraud.
- To resolve disputes.
- To comply with legal or regulatory requirements when needed.
The retention period may vary depending on the type of data.
Live location or sensitive data should not be retained longer than actually needed.
8. Protecting Information
AKHOO uses technical and organizational measures aimed at protecting users' data, such as:
- Controlling access permissions.
- Protecting sessions.
- Restricting access to private information.
- Protecting databases and storage.
- Monitoring sensitive operations.
- Preventing tampering and misuse.
However, the absolute security of any electronic system cannot be guaranteed.
9. Account Deletion
You can request to delete your account from within the app when this feature is available.
When an account is deleted, we aim to delete or disassociate the personal data linked to the user, except for data that may need to be retained for a limited period for security, legal, or fraud-prevention reasons.
10. User Rights
You can contact us regarding:
- The information linked to your account.
- Correcting inaccurate information.
- Deleting your account.
- Asking how information is used.
- Any issue related to privacy.
11. Users Under 18
AKHOO accounts are currently intended for users aged 18 or older.
A responsible adult may request help on behalf of someone else when needed.
12. External Services and Businesses
The app may contain information, links, or offers provided by independent garages, shops, or service providers.
These parties may have their own privacy policies and terms, and AKHOO is not responsible for how an independent party handles data it obtained directly from you outside the app.
13. Updating the Privacy Policy
We may update this policy as AKHOO evolves or new features are added.
The updated version will be published within the app, and you may be notified of important changes when appropriate.
14. Contact Us
If you have a question about privacy, your account data, or using the app, you can contact us at: